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CONTENTS:
Payment:
ordering methods, credit cards issues, security concerns, purchase
locations, returnable items, wholesale orders etc.
Shipment:
S&H costs, delivery time, registration/tracking
numbers etc.
Ebooks:
formats, troubleshooting, download problems, files
types, compression, printing issues etc.
Newsletter: subscription,
frequency, privacy, change of email, suspension,
deletion, back issues etc.
Website
& Links exhange:
reciprocal links, ads, banners, broken links,
passwords etc.
Wholesale: affiliates, distributors,
resellers etc.
Stop-Smoking
Mentalism: ALL possible questions about
the methodology, settings, requirements,
preparation, limitations, skill levels, success
rate, consequences, memory work, formats,
translations etc.
Miscellaneous
Issues: everything that didn't fit above...
submissions, affiliates, authors contacts, audio
files, updates, signed copies etc.
Payment
Q:
I successfully completed the order by using
the online system, but didn't receive any confirmation email.
A: The
confirmation message is sent immediately after the payment. If you
didn't receive it, there are different solutions:
1. Please
check your junk folder to make sure that the email hasn't been erroneously
spammed: simply add that email address to your safe list
/ address book, or follow the white-listing procedure of your ISP /
email provider to receive future communications.
2.
Depending on your email provider, the
messages may take longer to be processed (especially in the case of
free email services, such as Yahoo or Hotmail). If you didn't receive
the confirmation email after a few hours, the navigation might have been interrupted
before the complete loading of our order confirmation page. In any
case, please contact
us
, and we will check that your order has actually been
processed.
Q: Which
credit cards do you accept?
A: We
accept all major credit cards: Visa, MasterCard, American Express,
Discover, Optima, Diner's Club, JCB, EuroCard, Carte Blanche and Carte
Bleue (restrictions may apply in some countries). We do not accept
Switch cards at this time. You can use a debit card as a credit card,
as long as the debit card has a credit card logo printed on it.
Q: Is
ordering online secure?
A: Yes, you will be transferred to a secure
website used by millions of users worldwide. For
added security and privacy reasons, we do not
store your credit card details. Should you wish to
order offline, you can use our order
form.
Q: Can
I pay by credit card without using the online
system?
A: Yes, you can order by phone or send us your credit
card details by fax or
conventional mail: please click
here for the order
form. If you order by conventional mail, please
use a registered mail or courier AND let us know
the relevant registration/tracking number, along with the order details
(i.e. items ordered and your
shipment address).
Q:
I tried to order but the Paypal payment system
is refusing my credit card / billing address!
A:
Paypal may decline your credit card, depending on
a variety of factors (insufficient funds, high
number of reimbursement requests, invalid
combination of address/zip code etc.); please
simply select the "Credit Card" option in our
payment processing system, without using
Paypal as an intermediary.
Q: Will
I receive the bonus Ebooks if I order offline?
A: Yes, simply remember to indicate your
email address in the order form: you will receive
both the order confirmation and the download link
to the Ebooks.
Q: I
am a returning customer, why do I have to insert
my contact details and credit card number again?
A: For security and privacy reasons, we do
not store your contact / credit card
details.
Q: I
don't have a credit card, how can I order?
A: You can also order by Paypal, Bank Draft
(both ACH and international wire transfer),
Purchase Order, Money Order and Check: please click
here for the relevant order page.
Alternatively, you could also send cash by mail:
in this case, please send the completed order
form by registered mail or
courier AND let us know its registration/tracking
number, along with the order details (i.e. items
ordered and your shipment address).
Q: Why should I provide my telephone number in the Payment page?
A: The
"Telephone" field is not mandatory, but it may be useful in case the
carrier needed to call you to deliver your order. Please note we highly
respect your privacy (see our Privacy Policy).
Q: Are
books
returnable?
A: As all "secret" publications, books are
not returnable; but of course, items bearing manufacturing
defects will be promptly replaced at no cost.
Q: I
sent you an order by conventional mail but didn't
receive any answer.
A: Please contact
us and provide the details of your order.
When ordering by conventional mail, we strongly
advise to send your envelope by registered mail or
courier AND let us know its registration/tracking
number, along with the order details (i.e. items
ordered and your shipment address).
Shipment
Q: Do you accept international
orders?
A: Yes, we have thousands of satisfied customers
worldwide, from Argentina to Taiwan!
Q: Which shipment methods do you use?
A: We use UPS for North America, and Royal Air
Mail for international orders (shipped from UK).
Q: Do you provide tracking numbers?
A: Yes, unless you provide a PO Box address: in
that case, your parcel will not be trackable/insurable.
Q: Do you ship to PO boxes?
A: Yes, but those orders are not trackable/insurable.
Q: What are the shipment costs?
A: We only charge a flat 5 USD rate for shipping
and handling worldwide - unless otherwise noted
(pre-orders and special offers generally include
free shipment worldwide).
Q: What
is the average delivery time?
A: For Ebooks,
the download link is generated immediately after
the online payment. For printed books, it obviously depends on the
destination (generally around one week, as we ship from
both the US and the UK).
Q: [For
Paypal payments only] Can
I have my order shipped in a different country
than my billing address?
A: Yes, simply indicate the international shipping
address in the optional field called
"Shipment Notes".
Q: I
ordered a printed book but didn't receive it yet.
A: Customers in North America and in most
European countries automatically receive the
shipment
tracking number within 2 business days, and are
able to check the status of their parcel with the
courrier.
In other areas, this option is not always
available: if you are unsure about the status of
your order, simply contact
us.
Ebooks
Q. I
completed my online order, how can I download the
bonus ebooks?
A.
The download
link is generated immediately after the completion of the order. If you did not
receive it (due to emails filters) or if it did not show up in
the final order page (due to scripts filter), please contact
us to obtain a
new link.
Q:
I tried to download my hypnosis Ebooks, but the
username/password
you sent me are being refused.
A:
The password is case-sensitive: please check your CAPS LOCK key to make
sure you don't have caps inadvertently enabled, and remove any extra
spaces before or after the username and/or password. Also, due to heavy
web traffic, the download area may be temporarily inaccessible - simply
try again after a few hours. If the problem persists, you may be trying
to log in too many weeks after your order (we change the passwords
regularly for security reasons): in that case, please contact
us to obtain a new password.
Q:
I can't download my hypnosis Ebooks, even
if the password has been accepted.
A: There are different solutions:
1. Your internet browser may be trying to
open the Ebook instead of downloading it.
If your browser doesn't give you the
choice, you should right-click
on the Download link, select "Save as..." and browse to a convenient
location in your hard disk.
2.
If the download process doesn't start, there might be a broken link:
while the Underwords Ebooks are available from our own website, some
bonus manuscripts are hosted by external providers - please contact
us if you find a broken link.
3.
If the download process stops halfway, you may have a slow internet
connection, and/or the Ebook may have a large size due to pictures or
other embedded data. In this case, you may want to try again or
use a free download manager such as Flashget (www.flashget.com).
4.
Due to heavy web traffic, the download area may be temporarily
inaccessible - simply try again later. If the problem persists, please contact
us.
Q: I
downloaded my hypnosis Ebooks but can't open them.
A: There are different solutions:
1. Some Ebooks are
compressed into a single package (i.e. with
a .zip or .rar extension)
and require the free software Winzip or WinRar
to be unpacked. The necessary software can be downloaded for free at winzip.com or winrar.com.
2.
All our Ebooks are in PDF format: hence, they require the free software
Adobe Acrobat Reader. Make sure that you have a recent version of
Acrobat, and that the software is properly installed in your computer.
If you don't have it, the latest version can be downloaded at no cost
by clicking on the logo below.
3. If you already have working versions of
the necessary software, please try to download the Ebook
again, since the download process may occasionally
corrupt a file.
4. When applicable, make sure you are typing your opening
password correctly. The password is case-sensitive: please
check your CAPS LOCK key to make sure you don't
have caps inadvertently enabled, and remove any
extra spaces before or after the password.
5. A few bonus Ebooks, provided by external sources,
may have a different extension (for example .exe for self-contained
executables, or .doc for MS Word documents) aimed
at
Windows
platforms: if you have a different operating
system, please contact the relevant Ebook producer
to enquire about the availability of different
formats.
Q: I
can't print your hypnosis Ebooks.
A: All our Ebooks are printer-friendly PDF files - please check your printer
connections, and
make sure that the latest version of Acrobat
Reader is properly installed. Please also note
that some .exe Ebooks, provided by external sources, may have printing
limitations (set up by the respective authors).
Q: Can
I print 2 or more pages of an Ebook into a single
A4 page?
A: Yes, you can use free PDF utilities such as Fine
Print (www.fineprint.com).
Q: Can
I purchase your Ebooks in
printed format?
A: No, those publications are now available in
digital format only. However, the
Ebooks have been optimized
for your printer (in the standard A4 format).
Q: What
are the technical restrictions of your PDF Ebooks?
A: All Adobe Acrobat functions are allowed
(copying/pasting, printing, adding comments or
notes, zoom, keywords search etc.) except modifying the original text.
Please note that other restrictions may apply in
the case of Ebooks provided by external sources .
Newsletter
Q:
The newsletter subscription button does not work.
A: You
may have an old browser / operating system, or some scripts-processing
functions of your browser may have been disabled. To sign up in an
alternative way, please click here.
Q: I
subscribed to your free newsletter but didn't receive
anything yet.
A: There are different reasons:
1. We enforce a strict no-spam
policy: after signing up, you will receive an
email asking you to confirm your subscription (in
case somebody inserted your email without
your permission): you need to click on the link in
that message to actually activate your subscription.
2. Please check your junk folder to make sure that the
newsletter hasn't been erroneously spammed: simply
add the Underwords email address to your
safe list / Address Book, or follow the white-listing procedure of
your ISP or email provider to receive our
communications.
3. In any case, please note that the newsletter is
only sent to inform you about important news and events
(about 4 times a year).
Q: I
want to unsubscribe from the
newsletter.
A: The simple instructions are
provided in the Welcome message and at the
bottom of each newsletter: simply click on the
relevant link to be removed from our list.
Q: I
want to change my email address.
A: Please unsubscribe by following the link at the bottom of each
newsletter, and subscribe again with your new
email address.
Q: I
want to temporarily suspend the
newsletter subscription.
A: Please simply unsubscribe from the
newsletter, and sign up again when needed.
Q: Can
I obtain back issues?
A: No, because the newsletter only contains
announcements of new publications/events and
pre-order discounts on new releases. For
reference purposes,
click here to view a sample newsletter (in
text format).
Website
& Links Exchange
Q: How can I establish a reciprocal link or exchange my banner with you?
A: Simply insert a link to our website and/or our banner, and
contact us so we can do likewise. For reference purposes, our contact details and banners' information are as follows:
Name: Underwords Publishing
Description: Publisher of Exclusive Books for Mentalists, Hypnotists and Psychic Entertainers.
Address: 207 - 1425 Marine Drive, Vancouver BC -
Canada V7T 1B9
Tel. +1-866-308-3388
Fax: +1-604-677-7476
Website:
http://www.underwords.com
The direct link to our standard-sized (460x60), high-resolution banner is
www.underwords.com/banner.gif
Should you need other resolutions or sizes, you can download all our banners at:
www.underwords.com/banners.zip
If you wish to insert a text-only HTM code,
you can use:
<a href="http://www.underwords.com">Underwords
Publishing</a>: Rare and exclusive arcane books.
Publisher of <a href="http://www.underwords.com/stop_smoking_mentalism.htm">"Stop-Smoking
Mentalism"</a>.
Q: Do
you accept ads?
A: No, this site is ads-free: the
links or banners must be reciprocal.
Q: A
download is not working / a page is not loading.
A: Please let
us know, reporting the
location of the problem. While we strive to keep
this website free of broken links, some of the contents are hosted by external
providers, and the
addresses may change from time to time.
Q: How can I have my
website listed in your "Recommended
Dealers" page?
A: This page is reserved to our distributors (please see
the "Wholesale" section below for further
information). However, should you wish to have a
link to your website in our general
Links page, please link to us and we will do
likewise.
Wholesale
Q: What are
your wholesale conditions?
A: We offer convenient discounts and free shipment
worldwide; please contact us
for further details.
Q:
Where are your distributors located?
A: Please check our
Distributors directory for an updated list
by country.
Q: Do
you have an affiliate program for Ebooks?
A: Not for Ebooks. However, we offer
competitive wholesale discounts and affiliate drop-shipment
options (from both USA and UK) on printed books: please contact
us for more details.
Miscellaneous
issues
Q: Can
I submit manuscripts, articles, Ebooks or reviews for your
consideration?
A: Yes, we
read everything (eventually...)
Q: How
can I contact the authors?
A: Please check their respective websites in
the Links
section.
Q: I
can't open an hypnosis audio file.
A: The files are in MP3 format, and require
an audio player software such as Winamp
(www.winamp.com) or Musicmatch (www.musicmatch.com),
which can be downloaded free of charge.
Q: What does your logo
mean?
A: Check out our
logo page!
Q: Can
I purchase signed copies of a book?
A: No, no books were signed so far -
but we may introduce limited hardbound editions,
numbered and signed. These
books will not be publicized - please sign up to
our free newsletter (see box below) to be informed about their
availability.
Q: How
can I get updates of your catalog?
A: To be informed about new publications
and pre-order discounts, please subscribe to our
free newsletter by entering your email address
in the box below.
Stop
Smoking Mentalism
Q: [asked on
a daily basis]
I
am a ... [fill in the blank] - is this book
for me?
A: The
book is mainly aimed at Hypnotists, Mentalists, Magicians, Illusionists
and Psychic Entertainers wanting to answer the classic request "Can you
hypnotize?" in close-up, impromptu settings; Hypnotherapists, NLP
practitioners and Psychologists will also have no trouble in presenting
the experiment and reframing it according to their specific needs.
Beginners should still be able to perform the effect, by devoting the
necessary amount of study and practice to it: the book assumes nothing,
and contains all the necessary information. In any case, the book is
intended for adult readers only - please read our disclaimer.
Q: Can
I purchase Stop Smoking Mentalism in Ebook format?
A: No, this book is only available in
hardcopy to keep it more exclusive.
Q: I saw
Stop-Smoking Mentalism listed in a generic online bookstore, how is that
possible?
A: After the copyright procedure and other registration issues, a book may be automatically
listed
in such online catalogues or ISBN/ISSN directories; however, it CANNOT
be purchased from there. In any case, we already had the book removed
from most generic directories (such as Amazon, Barnes and Noble etc.);
please feel free to contact us if you come across other
listings.
Q: Will
you prepare a video/DVD of the effect?
A: No, secrets are best buried in books.
Q: Can
I use the method on myself, to stop smoking?
A: No, this isn't a self-help book!
Q: Does
it use "magic tricks"?
A: ... The effect always appears completely
propless and gimmickless to both the participant
and the audience.
Q: Will
the method work every time?
A: The effect can be as close
to 100% as you want/need it to be: all outs are
covered.
Q: Do
I need a jacket or coat to perform the effect?
A: No.
Q: Can
I present it with short sleeves?
A: Yes.
Q: Does
the experience leave a physical mark on the
participant's hand?
A: No.
Q: Is
it a fail-proof method to stop smoking?
A: Of course not, but it is certainly not worse than
most of the "hypnotic" methods on the market.
It can be
played seriously or for entertainment purposes, depending
on your professional qualifications and target
subjects (please
read our disclaimer).
Q: Will
I need to touch the participant?
A: No, nobody is ever touched by anybody.
Q: Can
the rest of the audience speak to the participant
after the effect?
A: Yes.
Q: What
is the preparation required?
A: The effect is impromptu. There is absolutely no prepping of
the spectators (they can be complete strangers),
no warm-up, no preparation of the
physical environment, no advance work, no
pre-show. You start clean and
end clean, with hands shown empty before, during
and after.
Q: Does
the effect require a real lighted cigarette?
A: No, the participant only pretends to use an
invisible cigarette: the routine can be performed in a no-smoking environment.
A non-smokers version is also included.
Q: Can
it be immediately repeated for another person/group of people?
A: Yes.
Q: Do
I need assistants or stooges?
A: Yes, the spectator is an actor. No, just kidding. Obviously no stooges (not
even instant stooges), no assistants.
Q: Can
I purchase the book in another language?
A: No, it is only available in English for the time being.
Q: Can
I present the experiment in any language?
A: Yes.
Q: Do
I need to memorize a long script?
A: No, the script has been kept short and
to the point (and it often cuts both ways,
allowing you to use the same patter in different
situations). The effect is fast-paced and suitable for modern
audiences: no cheat sheets to look at for clues
or schedules, no prompters, no cribs. Breakpoints have also been
included to shorten the routine when needed.
Q: Where
can I present the experiment?
A: The effect can be performed under
virtually any conditions, from intimate
presentations in your friend's living room to full stage shows.
Q: Does
the participant have to be standing up or sitting
down?
A: Both
cases are possible, depending on your performance settings. The
experiment is described with the participant standing up, as it gathers
the best results.
Q: Can
I perform it on television?
A: Yes, you are granted full performance
rights - including TV settings.
Click
here to read full description
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